What are cookies?
Cookies are small text files that are sent to your device when you visit a website. The information they collect is sent back to our systems as you move around our website.
Cookies act as a website’s memory so the website remembers your device when you return. Cookies are unique to the web browser you’re using, so different data is collected for your desktop computer to your mobile device.
Where you have previously identified yourself on that device and browser, for example, by filling in a quote request, sailing CV or signing up to marketing activity and not deleted your cookies, we will link your browse data with the other data that we hold on you.
Cookies can be set by the owner of the website you’re on. These are known as first party cookies. There are also third party cookies, which are set by our partners.
- Storing your filters. This allows us to remember your filters when you return on subsequent visits.
- Collecting information. This means we can learn more about how you use our website so we can improve our products and online experience.
- Tailoring your experience. Cookies allow us to provide you with information, products and services that we think you’ll find interesting.
- Making our marketing relevant. We can show you offers and promotions on our own websites and through our marketing channels and advertising networks.
Storing your filters
We can also find out how you move around our website, so we can look into any errors. The data we collect from cookies is really important for us to improve your experience.
Tailoring your experience
When you’re on our website, we might interact with you or show you personalised information and offers anonymously. Cookies help us do this by letting us know how you’re using our website on your computer or device, which means we can work out what’s most relevant to you.
Making our marketing relevant
If you receive our email updates, we tailor the information we send you based on the data our cookies have collected from your recent visits to our website. You can opt-out of this in any email we send.
We also use data collected by cookies to inform our call centres about products and services you may be interested in.
Cookies we use
We use a number of cookies to make our website better.
Application cookies allow us to give you the best possible experience on our website. They’re essential for you to be able to search and buy online with us.
Behavioural cookies help us tailor your online experience to your needs. They help us show you the most relevant content, based on your preferences.
These cookies help us understand how you are using our website, so we can make things better. We also monitor which of our marketing activities generate traffic to our websites using cookies.
Marketing cookies can be used by both us and our partners. They allow us to interact with you once you’ve left our website, for example, by showing you adverts and helping you find the right holiday.
You can change your browser settings to accept or refuse all cookies, choose which cookies you want or don’t want, or ask to be notified when a cookie is set. Use the help feature in your browser to see how.
Please be aware if you do this you won’t be able to access all of our website’s features or book online with us.
The cookies we use
Cookies that may be set when you use our website include:
Google analytics and marketing
The cookies we use